FAQs

How do I place my order?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

How long will it take to ship my order?

- Standard Shipping

Total Time: 8-19 business-day (Mon-Fri)
+ Order processing time: 1-5 business-day (Mon-Fri)
+ Shipping time:  7-14 business-day (Mon-Fri)

- Fast Shipping

Total Time: 6-15 business-day (Mon-Fri)
+ Order processing time: 1-5 business-day (Mon-Fri)
+ Shipping time:  5-10 business-day (Mon-Fri)

Order cutoff time: 04:00 PM (GMT-05:00) Eastern Standard Time (New York)

We use different shipping partners, but the final delivery is usually via USPS in US.

Due to unforeseen circumstances beyond our control, international shipping times may be affected. We are currently experiencing longer than usual shipping times due to the ongoing conflict in the Middle East. These factors have caused shipping carriers to reroute their vessels, which has added time to delivery schedules. We apologize for any inconvenience this may cause and appreciate your understanding. We are working diligently to get your orders to you as quickly as possible.

In the meantime, you can track your order status by visiting our website or contacting customer service.

My tracking number isn’t working

Tracking numbers can take 1-5 business-day to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I need help with a late order

Orders typically processing and shipping within 8 to 19 business days. For international orders, transit will take an additional 2 to 4 business weeks.

If your order has not arrived after 19 business days, please contact our team, we are happy to assist.

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

How secure is my personal information?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

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